Automotive · Management
Policy and Procedure PDFs
A written set of company rules and step-by-step procedures covering how a dealership or repair shop operates day to day.
What it usually contains
- Employee conduct, attendance and dress code rules
- Step-by-step procedures for sales, service write-up and vehicle delivery
- Cash handling, deal paperwork and record-keeping requirements
- Shop safety, hazardous waste and equipment use rules
- Customer complaint handling and warranty claim steps
What the assistant uses it for
Use it to answer what the official rule or approved process is for a given task, and who has authority to approve exceptions such as discounts, refunds, or goodwill repairs.
How it is versioned
A document of this type has exactly one current version at a time. Upload a revision and it becomes the version that counts — the one before it is kept and dated, but is no longer what your assistant answers from. Nothing is ever deleted, so you can always show what this document said on a given date.
More in Management
Filed alongside this one.
On one AI system
Everything your company knows.
One version that counts.
You already own the documents. We make them the only thing your AI is allowed to answer from, and we keep them current — so nobody quotes last year’s price by accident again.