Automotive · Service Department
Advisor Word Track Scripts
A set of suggested phrases and dialogue for service advisors to use when greeting customers, presenting repair recommendations, and handling objections.
What it usually contains
- Greeting and check-in openers
- Walkaround and needs-assessment questions
- Wording for presenting inspection findings and estimates
- Responses to common objections like price, time, or 'I'll wait'
- Phrasing for declined work follow-up and appointment scheduling
What the assistant uses it for
Use it to answer how advisors should word a recommendation, quote, or objection response at the service drive, and to guide coaching or role-play for new advisors.
How it is versioned
A document of this type has exactly one current version at a time. Upload a revision and it becomes the version that counts — the one before it is kept and dated, but is no longer what your assistant answers from. Nothing is ever deleted, so you can always show what this document said on a given date.
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