Healthcare · Front Office & Intake
No-Show / Cancellation Policy
A written rule sheet telling patients what happens when they miss an appointment or cancel late, including any fees.
What it usually contains
- Notice period required to cancel or reschedule without penalty
- Fee amounts for missed appointments and late cancellations
- How many missed visits before a patient may be dismissed from the practice
- Exceptions for emergencies, weather, or hospital admissions
- Patient signature line acknowledging the policy
What the assistant uses it for
Use it to answer how much notice a patient must give, what a no-show costs, whether a fee can be waived, and when repeated missed visits lead to discharge from the practice.
How it is versioned
A document of this type has exactly one current version at a time. Upload a revision and it becomes the version that counts — the one before it is kept and dated, but is no longer what your assistant answers from. Nothing is ever deleted, so you can always show what this document said on a given date.
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