Help
Everything you need to run your library.
Written for the person doing the filing. No jargon, no screenshots that go out of date, and every limit stated plainly rather than left to be discovered.
Getting started
The six setup steps, from creating your account to asking your first question. Step five happens inside your own AI account, so it is the one worth reading twice.
02Uploading documents
How filing works, why you confirm every suggestion before anything is stored, and which formats can actually be read.
03Versions and the archive
What happens to a document when you replace it, where the old one goes, and why your AI only ever reads the current version.
04Asking questions
Where to ask, what a good answer looks like, and the things the system will not do — stated plainly rather than discovered.
05Permissions
Everyone can read everything. Filing is limited, and the two refusals you might see mean different things.
06Troubleshooting
Most problems happen inside your AI account rather than here. Work down the list in order and stop at the first fix.
Nobody from HeyJanet will ask for your password. Not your login, not your AI account, not a security code. Everything in these pages can be done by you, from your own account. If something is stuck, tell us what you see on the screen.
On one AI system
Still stuck?
Tell us what you see on screen and which step you are on. We will work it out from there.